Hardline/Community support

Ban appeals

If you believe a ban should be reviewed, share your side through Discord.

How to appeal

Before you appeal

A little preparation helps our team understand what happened.

  • Understand the reason shown on your ban
  • Read the relevant community guidelines
  • Prepare a clear account of what happened
  • Take responsibility where it is warranted
Read the community guidelines

Tell us what happened

Include these details in your appeal ticket so we have the full picture.

  • Your in-game name and Discord username
  • The date of the ban, if known
  • The ban reason shown to you
  • Your account of what happened
  • Why you believe the ban should be reviewed
  • Any relevant screenshots or video

Take the next step

  1. Join Discord

    Appeals are handled through the Hardline Discord server.

  2. Open an appeal ticket

    Follow the prompts and provide the requested details.

  3. Hear from our team

    Staff will review the case and reply in the same ticket.